Customer DNA

A 1,000+ emails sent. Worked with the largest, to the smallest customer, all the way down to their end-users. Stumble occasionally but get back up and keep course – and then completely out of the blue, you strike the right note with someone. Can’t help but share this badge I earned.

What a delight to read your letter this morning as I opened my daily emails! You belong in customer service as you understand the pure human intent inherent in the term! Several things… thank you for communicating to me what my next step is; sending a message having a tone that tells it’s reader it was generated by a human being; and for being culpable, responsible for the information being sent out. Again, thank you for starting my morning off today with a happy, oft absent, nod to being genuine! Kudos to you!

(dec. 8th, 2011)

Merry Xmas & a Happy New Year to all!

Related:
* Fab.com: Customer Service Tips.

Return to Main

This post has been the most unusual one to write. It has been an effort of well over a year now to gather what I have learned and put it into proper words. Some introspection, a series of conversations with family, other entrepreneurs, friends and mentors helped me find them, and yet it must remain unfinished.

In April this year, I took up a full-time with ShopSocially and have been working there ever since. Before that people, including some who I did not even know – used several words to describe where I was at, including ‘struggling’, ‘stuck’ and so on. It was never a secret that times were difficult. Speaking carefully, I only recently discovered that my work on my venture was missing heart.

The problem did not lie in what I was building, or any of the million other things that I might have felt. It had simply become of paramount importance for me to succeed, and by staring so hard at only this one thing – the emotional content necessary to make things work vanished. With no freedom from failure, every thought became rigid, the negative amplified, and small details sadly missed.

It has been a hard-earned lesson, but a valuable one.

Fortunately, life decided to take me over and cut off my past. My time with those around me at work and home has given me an opportunity to train in their inherent cycle and recover original perspective to build on. Yes, I am not in a venture where I am in a position of risk, and I get that we all want to be that proverbial Tiger hunting it’s prey. I also think I understand now that in order for the Tiger to be a Tiger, he must put in the same amount of intensity in hunting a mouse as he must when hunting another animal that is much bigger or faster than itself.

If you read up stories of founders who made it (or did not), that will tell you that they did not know before hand all that they were building – but with uncommon sincerity did they mix their lives, work and ambitions to lay down layer upon layer. Take this blog site for example, I have to work on not only it’s contents, but how it looks and feels as well to make it agreeable to you. In order to discover that I must first write and so on further in. Same principle.

So what lies ahead? Truth is, all I know right now is the compass-bearing and am taking on challenges one at a time. I have plenty of moves left to get me to where it is that I am going. I am also constantly tinkering with my self to improve. For those of you who believed in me, encouraged me, I might be slow to come around but I stay in your debt as I go forward.

Related links:
Secret Trait of Every Successful Entrepreneur – Inc.com.
Secrets of the Accidental Entrepreneur – Techcrunch.
“How not to die” Paul Graham.
The struggle is not failure, but …

Facebook will IPO at $100Bn

A company who’s primary driver is the intellectual capital of 100’s of millions of people, 10’s of thousands of developers,
A company that wants to increase the value of ‘brand’ above everything else by driving down the value of privacy.

Interesting times indeed …

The apologies of Zuckerberg.

Farhad Manjoo, Slate.com

This might seem obvious: Facebook is on the Internet, and the Internet’s main function is to distribute information—of course Facebook can’t be private. That photo you just shared with “friends only”? Not only is it now stored on dozens of Facebook servers across the planet, but it has also lodged itself into each of your friends’ browser caches. What’s more, any of your “friends” is free to grab a screenshot of your image and spread it to the wider world. At best, then, the “privacy controls” on Facebook (or Google+, for that matter) should be regarded as aspirational, the most optimistic scenario for your data. Friends only, hopefully.

Build up the Entrepreneurial drive

Happy New Year, I wish you a great 2008!

These pieces of art work are driving several out there to become Entrepreneurs.

Pink Floyd – the album Dark Side of the Moon.

Jerry Maguire the movie.

Anyone else would have left you by now, but I’m sticking with you. And if I have to ride your ass like Zorro, you’re gonna show me the money. – Rod Tidwell

The Key to this (any) business is personal relationships. – Dicky Fox

I’m finished, I’m f**ked. Twenty four hours ago, man, I was hot! Now… I’m a cautionary tale. You see this jacket I’m wearing, you like it? Because I don’t really need it. Because I’m cloaked in failure! I lost the number one draft picked the night before the draft! Why? Let’s recap: Because a hockey player’s kid made me feel like a superficial jerk. I ate two slices of bad pizza, went to bed and grew a concience! – Jerry Maguire

Railroad Tycoon II – a game by Gathering of Developers.

What are your influences?